Gopal Mehta - 09-Jul-2009

From: gopal mehta [mailto:gopalmehta@glorimexind.com] 
Sent: Thursday, June 18, 2009 2:59 PM
To: Garg, Gaurav D. (India)
Subject: Your goodwill Ambassadors

To, 
Mr. Gaurav Garg, Managing Director,

Dear Sir,
Although vehicles are part of the daily routine for me and my family since birth, there was hardly any occasion to co-ordinate for a claim with an Insurance Company. 

Unfortunately, few months back, my daughter?s Honda Civic car met with a major accident. Somehow, in this regard, we had to interact with your surveyor and your branch manager. We were probably under wrong impression regarding depreciation on the replaced parts and some other issues, which were initially clarified by the surveyor, Mr.A.R. Momin and then by Mr.Yusuf Kotwala. Both of them explained the rules in such a simplified manner, without getting excited or offending the client (under such tense circumstances) that there was no room for any arguments.

In nutshell, we had to accept lot of cost for repairs on our account (although this was less than 1 year old car), which we have eventually accepted gladly. We therefore feel, Mr.A.R.Momin and Mr.Yusuf Kotwal are indeed an asset to your esteemed organization and addressing them as your goodwill Ambassadors will be most befitting as their way of handling the clients is so systematic and cordial that any sensible person will get easily convinced. This will obviously result in minimizing conflicting arguments and unpleasantness which in turn will help your organization in not only retaining existing customers, but also inducting new customers through the recommendations of existing satisfactory customers. 

Often people put their grievances on record. We feel such pleasant experiences with your upright executives should also be put on record and brought to the notice of people at the helm of affairs.