Claims
Claims Procedure
Personal Accident
To help you in the event of any accident or injury, we invite your attention to the following:
Please contact our 24-hour Toll Free Call Center on 1-800-11-9966. Please intimate the Call Center as soon as a claim occurs, in order for us to provide you prompt and effective assistance.
Please have the following information ready when you call the Call Center:
- Your Contact numbers
- Policy Number
- Name of Injured person (s.no. in the schedule of the policy)
- Designation and grade of the person and since when he is covered under the policy
- Date & Time of Loss
- Location of accident
- Nature of accident
- Nature of injury
- Place & contact details where insured person may be visited (home/hospital)
The following is a general check list of documents required for processing your claim:
- Hospital Cash / Medical Benefit Claims
- Claim Form
- Attending Doctor's report
- Hospital discharge card/ proof of hospitalization with details of treatment.
- Bills with prescriptions
- Pathological Reports/ X-rays, X-ray Reports.
- Weekly Benefit Claims
- Claim form
- Attending Doctor's Report
- Disability Certificate from the Doctor, if any
- Investigation /Lab reports (x-rays &reports etc.)
- Original Admission/discharge card, if hospitalized
- Employers Leave Certificate, with grade/designation
- Details of salary-Latest Salary Certificate.
- Death Claims
- Claim form
- Attending Doctor's report
- Original Death Certificate
- Original / Attested Post Mortem / Coroner's report
- Attested copy of FIR / Panchanama
- Police Inquest report, where applicable
- Dismemberment / Disablement Claims
- Claim form
- Attending Doctor's report
- Original Disability Certificate from the Doctor
- Investigation / Lab reports (x-ray etc.)
- Original Admission / discharge card, if hospitalized
- Police Inquest report, where applicable
The above list is only indicative. We may call for additional documents/ information and/or carry out investigation where felt necessary.
