Claims
Claims Procedure
Overseas Travel
Dear Customer,
Welcome to the Tata AIG family! We thank you for choosing us for your Travel Insurance Policy and we wish you a safe and pleasant trip! We invite your attention to the following table, which will help you in the event of any loss, accident or sickness.
24 hour Assistance Contact:
| 1. For the Americas Policies | |||
| Direct Dial | : | 713-260-5519 | |
| Toll Free | : | 1-866-866-2619 | |
| Fax | : | 713-953-7506 | |
| : | tata.aig@aig.com | ||
Address for submission of documents:
Claims Department,
Tata AIG General Insurance Company Limited.
Ahura Centre,4th Floor, 82,
Mahakali Caves Road,
Andheri (East), Mumbai, India - 400093.
| 2. For rest of the world policies excluding the Americas: | |||
| Phone: | : | 0091-11-4189 8860 | |
| Fax | : | 011-4189 8801 | |
| E-Mail: | : | delhi.tata-aig@internationalsos.com | |
Our Service Center is equipped to provide you with the necessary guidance in your situation, and will direct you on claims procedure.
Note: Failure to call this number in respect of Medical Accident & Sickness Claims (Travel) shall invalidate your claim, if any. In case of OPD treatment (where hospitalization is not required), please collect all bills and receipts and file for reimbursement with Tata AIG, Claims Department, at the address mentioned above.
This is a General checklist of documents, please check for availability of coverage under the policy.
- Medical Accident & Sickness Expenses**
(Outside India)
Documents Required*
- Claim form
- Doctor's report
- Original Admission/discharge card
- Original Bills / Receipts/Prescription
- Original X-ray reports / Pathological / Investigative reports
- Copy of passport / Visa with Entry & exit stamp
Procedure
- Please contact our Service Center at the number given above and obtain a Claim Form from them and fill in. It is necessary to obtain the attending physician's signature on the Form.
- Please collect all bills/receipts/invoices3. Send all documents to our Corporate Office at the address given below
- Loss of Baggage
Documents Required*
- Claim form
- Copy of the passport/Visa with Entry & exit stamp
- Copies of Baggage Tags
- Original Bills / Receipts / Prescription
- Copies of Correspondence with the Airline authorities/Others about loss of checked baggage
- Property Irregularity Report (obtained from Airline)
- Details of compensation received from Airlines/Other authorities, if any
Procedure
- Intimate the airline about your loss and lodge complaints
- Claim Form can be obtained from our Service Center
- Fill in the Claim Form and send all documents to our Corporate Office at the address given below
- Delay of Baggage
Documents Required*
- Claim form
- Copy of the passport/Visa with Entry & exit stamp
- Copies of Baggage Tags
- Original Bills / Receipts/Prescription
- Copies of Correspondence with the Airline authorities/Others about loss of checked baggage
- Property Irregularity Report (obtained from Airline)
- Original bills / receipts / invoices pertaining to expenses incurred/purchases made during the delay period
- Details of compensation received from Airlines/Other authorities, if any
Procedure
- Intimate the airline about your loss and lodge complaints
- Claim Form can be obtained from our Service Center
- Fill in the Claim Form and send all documents to our Corporate Office at the address given below
- Trip Delay
Documents Required*
- Claim form
- Original Bills of purchases made/ Expenses incurred during the period of delay
- Copy of Ticket & Boarding Pass
- Copies of Correspondence with the Airline authorities/Others about loss of checked baggage
Procedure
- Claim Form can be obtained from our Service Center
- Fill in the Claim Form and send all documents to our Corporate Office at the address given below
- Loss of Passport
Documents Required*
- Copy of new passport
- Copy of previous passport (if available)
- Original bills / invoices of expenses incurred for obtaining a new passport
- Copy of FIR / Police Report
Procedure
- File a complaint with the local police
- Contact with the Indian Embassy, where ever necessary
- Submit all documents to our Corporate office at the address given below, along with a detailed statement.
- Personal Liability
Documents Required*
- Full statement of the facts in writing.
- Witness statements.
- Any other documents relevant to the incident, including Summons, Legal Notice etc.
- Any other information you would like to share with us.
Procedure
- Inform our Corporate Claims Dept. immediately (at the address given below) giving full details of the incident
- Do not commit any benefit/compensation or enter into any agreement.
- Hijack
Documents Required*
- Full statement of the facts in writing.
- Claim Form
- Airline correspondence (copy of Passenger List etc.)
- Copy of ticket / Boarding Pass
Procedure
- Claim Form can be obtained from our Service Center
- Fill in the Claim Form and send all documents to our Corporate Office at the address given below
- Accidental Death & Dismemberment
Documents Required*
- Tata AIG Claims Department will advise on documentation, upon receipt of claim notification.
Procedure
- Collect all documents pertaining to the loss including correspondence with Carrier and send to Corporate Office at the address given below.
- Claim Form can be obtained from our Service Center.
* Note: We may call for additional documents/ information as relevant.
** If any hospital does not submit a bill to you for the treatment/service rendered, please intimate our Service Center before you leave the hospital.
