Claims

Claims Procedure

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• What to do in the event of an accident.
  • Please attend to bodily injury, if any.
  • Please protect the property in the best way possible. If required take photographs. Immediately alert our Call Center. Immediately contact our TOLL FREE help line on 1-800-11-9966, in the event of any claim. Answer a few simple questions. Our Call Centre executives are there to help.
  • Try to note the names and contact details of witnesses, if any.
  • In case of theft or bodily injury claims, file a First Information Report with the police. In other circumstances FIR is not necessary.
  • In case of fire attended by the Fire Brigade, please seek a copy of their report.


• Documents required for smooth processing of your claim:
  • Download Claim Form.
  • Allow our representative to inspect and assess the damaged property before carrying out repairs.
  • FIR, if it is a case of property damage or bodily injury claim or theft.
  • Do not make any compromises without the express sanction of the company.

  We may request for additional documents, if required, depending on the case.



• What Tata AIG will do

  In the event of a claim, we reach you fast and handle the case transparently. Our claims representative will contact you within 48 hours of intimation. They will:

  • Inform you of procedures and documents.
  • Consequent to the repair, we will make payment of our share of the loss, i.e. net of excess & depreciation, if any, to you within seven working days.


• Do's:
  • Do maintain a copy of the policy handy.
  • In case of Loss, please keep the damaged property safe and unchanged, until your claim is surveyed. Post survey you may carry out repairs.
  • Please offer all help to the surveyor to fulfill his / her responsibility.
  • You have the right to information. Please do understand how the surveyor has adjusted your claim, and your portion of the claim.
  • In case of the death of employee and coverage chosen, obtain and forward Police Report / post mortem reports to us.
  • A notice from Third Party / court of law or any summons received concerning the incident has to be forwarded to us.
  • Please procure bills and cash memos of the repairs done and submit them to the insurance company.
  • In case you have the original receipts of the property purchase it will help smoothen the claim process.


• Don'ts:
  • Do not repair / dismantle the property before the company representative / final surveyor's inspection.
  • Do not compromise / promise anything without the consent of the company.